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About MIS Associates Inc
MIS started selling inkjet supplies in 1994. We were originally involved with setting up Management Information Systems for small businesses. In 1994 we had an opportunity to get started in the inkjet business. The rest is history. Read how makes a difference.

Customer Service
There are several components of Customer Service, the most important one that goes without saying is attitude. We will bend over backwards to help you in any way we can.

We have a Helpdesk System. It has a built in Support Request System. We encourage you to explore it and use it. It is key to our continued quest for better customer service.

We also have custom shopping cart software that retains your order history. You can manage your own account information and view all of your on-line orders from the past. You can reorder from the order history screens and set automatic re-order reminders. To access your order history, click on the My Account button at the botom of the page.

Read what our customers are telling us about our customer service and products.

Mailing Address

Phone Numbers

Tech Support
Helpdesk: Customer Service & Tech Support
Knowledge Base: FAQ and Answers

Hours of Operation: Eastern Time 10:00 am to 4:00 pm... (M-F)

Terms & Conditions
Order information, Shipping Options,
Payment Methods, etc... (learn more)

Privacy & Security
Our order form is secure. Credit card details are encrypted. The information we collect is kept strictly private and is not shared with any third parties. We do not store or save credit card numbers. Read our statement of Privacy and Security.

For a faster response to your questions please use our Helpdesk...

  1. Before submitting a Support Request, search the Knowledge Base for answers to your questions.
  2. Please provide your name, email address, subject and message
  3. Select the department best suited to answer your request.
  4. Include your order number or invoice number in the message area, if you have them.
  5. If it is an emergency, tell us what the deadline is and mark the request as high or urgent priority.

Our customer helpdesk is available from 10:00 am to 4:00 pm Eastern time, Monday through Friday. Our offices are closed on the weekends, and we are shut down during lunch time, 11:30 am to 1 pm, Eastern time.
This web site is owned and operated by MIS Associates, Inc. Unless otherwise indicated, all materials appearing on this web site, including the text, site design, MIS logos, graphics, icons and images -- as well as the selection, assembly, and arrangement thereof -- are the sole property of MIS Associates, Inc., (c)Copyright 2000-2024; All Rights Reserved.

Trademarks & Logos
This web site contains descriptive references to certain marks, equipment models, and product identifiers that are, or may constitute trademarks or registered trademarks that are owned by parties other than MIS Associates, Inc. Where possible and appropriate, this web site uses the (c) and TM symbol to identify a registered trademark owned by a party other than MIS Associates, Inc. MIS Associates, Inc. makes no claim of ownership with respect to such marks, equipment models, and product identifiers, which are used in this site solely for descriptive purposes and to indicate compatibility with MIS Associates, Inc. products. MIS Associates, Inc. references in this web site to such marks, equipment models, and product identifiers does not indicate -- and is not intended to indicate -- the source of MIS Associates, Inc.'s products or any endorsement of MIS Associates, Inc., products or any sponsorship, affiliation, or other connection between MIS Associates, Inc. and the respective owners of such marks, equipment models, and product identifiers.

Know Your Rights
The manufacturer of the printer you are using cannot void the warranty on your printer because you use a cartridge or refill kit manufactured by someone other than the printer manufacturer. This prohibition includes the use of compatible, aftermarket, 3rd party, and refurbished cartridges. Learn more...

Get Your Own UPS or FedEx Account
If you are outside the USA, having your own Federal Express and UPS account can be a great benefit. All shipping, duty and tax will be billed direct to your account. It is easy to get an account set up. All it takes is a valid credit card to set up an account. Learn more.....

If you wish to use your corporate or personal FedExaccount number on your next order, click here.

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We hope you enjoy our website. We put a lot of information out there for the end users of inkjet printers. We believe in sharing this information. The more you know, the easier it is for you to use our high quality, low cost products. Be sure to use our search bar at the top of the page if you are having trouble locating a product or printer.


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MIS Associates, Inc.
1735 W. Highwood
Pontiac, MI 48340

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Any and all brand name designations or references on this site are made solely for purposes of demonstrating compatibility.
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