Return and Warranty Policy
We will accept unopened, undamaged returns within 60 days of the shipping date. This is calculated from the postmark date on the returned item. Returning a product requires you to obtain a Return Merchandise Authorization number (RMA) from the website. This number can easily be found by logging into your account, but without an RMA number returns cannot be accepted.
Put your RMA number on the outside of the box. If it is within 60 days of the invoice date, and the products are returned undamaged and unopened, we will issue a credit back to your credit card for the purchase, less shipping and our 15% restocking fee. Returns resulting from use of the product other than described in MIS approved instructions, refill procedures, combining our products with other companies, etc. will not be honored. It is the responsibility of the customer to obtain and follow the correct instructions, as not all products come bundled with instructions.
Opened OEM cartridges cannot be returned.
Opened/unsealed ink, regardless of size or amount, cannot be returned.
No returns will be accepted without an RMA number and a properly filled out Return Form. To obtain an RMA number, please submit a Support Request. Properly filling out the Return Form constitutes completing the Part Number, Qty, Return Code, Return Reason, and Return Type fields. Notes are encouraged, but not required. Failure to properly fill out the Return Form and/or acquire and affix the correct RMA number will result in MIS not accepting the return or issuing a refund. This process is used to facilitate clear communication between MIS and the customer.
All returns are to be shipped to:
MIS Associates Inc
Please include a note or copy of email correspondence in the box with the Return Form so we know why you are returning the item and if you want credit on your account, an exchange, or a refund.
Returns Beyond The 60 Day Warranty: Under special circumstances MIS may authorize a return beyond the 60 Day Warranty. The correspondence from MIS must be via Email or E-Support, and requires the product be returned with a postmark date within 10 Business Days of the Email or E-Support Ticket date for return to MIS.
To ensure proper and expedient delivery, a full and correct address is required when ordering. Any addresses that are incomplete, incorrect, or require modification may be subject to an address correction fee. Additionally, in the event of address modification, shipping charges will apply if Free Shipping was selected. MIS is not responsible for packages incorrectly delivered or lost in shipment due to incorrect addresses provided by the customer.
The extent of our Warranty on all MIS products is based on our statement of "Warranty, Disclaimer of Warranties and Limitations of Remedy". Any ink, cartridge, or CFS unit that has been opened, installed or partially used, cannot be returned for credit or refund unless previously agreed upon in writing by MIS.
Refunds conforming to policy listed above with respect to unused and unopened ink and cartridges will not be accepted after the 60 days due to shelf life and aging of the ink and/or chips. Verbal warranties are nonbinding, and therefore, any agreement must be in writing. The customer is responsible for immediately verifying the correctness of emailed copies of warranties/returns/orders placed over the phone. When placing an order over the phone, the customer is emailed the order summary and is responsible for ensuring the correct product was ordered immediately. The accuracy of a phone order is the responsibility of the customer.
While MIS has great confidence in all of its products, we acknowledge that there is a small statistical percentage of remanufactured, compatible, and empty cartridges that might not work. Due to our faith in our product, MIS reserves the right to warranty-replace damaged cartridges of this variety instead of issuing a refund or credit. This is intended to prove to the customer that our product both works and is superior to our competitors.
The replacement is at no cost to the customer and this policy only applies to the first instance of failure for that cartridge/part number from the order. If the replacement does not work, a refund or credit, depending on the original circumstances and warranty policy, will be placed. This does not extend the 60 day warranty in any way. However, if the replacement does not work, then the original warranty policy in terms of refund or credit will apply.
We ship most orders that are in stock, and placed before 9:30am EST, in 1 to 2 business days. Expedited Processing does not change the Shipping Service selected during checkout. Orders will be shipped with the service selected during checkout.
Packages shipped via 3-5 Day Service or 1-2 Day Service are insured for up to $100. This protection helps replace the product in the event of damage during shipment, or if the product is lost by the carrier. Because MIS has no liability for the product during shipping, this is a safeguard for customers. For insured packages, if carrier does not admit responsibility, or the packages was delivered and becomes lost, stolen, or damaged after delivery, the customer will not be refunded any money and no replacement will be sent. Customers must contact MIS to file a claim with the carrier for lost or damaged packages.
In regard to Free Shipping: Due to the value that Free Shipping adds to your order, Free Shipping cannot be combined with promotion codes or other discount offers.
A return due to incorrect customer ordering, customer damage to the product, use of perishable product, or a similar circumstance will incur shipping charges. The additional charge for shipping will be at a minimum of $4.95, and up to the calculated weight/dimensional cost of shipping. This applies to all free shipping options including, but not limited to, coupon codes, sales, and order dollar amounts. This does not apply to products deemed defective and confirmed by MIS. Returns must be authorized by MIS and follow the procedure below.
In regard to Paid Shipping: Charges for shipping are nonrefundable. The only exception to this policy is if we have confirmed the error is on our part. In the event that a partial order is returned due to our error, the replacement will be shipped for free or partial shipping will be refunded at our discretion. This requires contact and approval with our Customer Service Department.
Domestic Shipping Options: Typically, orders under 2 pounds are shipped through the US Postal Service for 6-10 Day shipping or FedEx Ground for 3-5 Day Delivery options. 1-2 Day Delivery options will be shipped either via a service that guarantees 1-2 Day delivery (FedEx 2nd Day Air or FedEx Next Day Air) or via a service that has a standard delivery to the customers zone in 1-2 Days. Shipping Charges for 1-2 Day service that are shipped via a service that does not have a 1-2 Day commitment, and fail to deliver in the 1-2 Business Day time frame, will be refunded.
It is agreed that in the event of breach of any warranty, the liability of MIS Associates, Inc. shall be limited to replacing the non-conforming goods upon return to MIS Associates, Inc. of the unused portion of the non-conforming goods. For the Return and Warranty policy specifics, see Return and Warranty Policy.
MIS Associates, Inc. shall not be liable for any other damages, either direct or consequential, under any theory of law including, without limitation, contract, negligence, tort, strict liability, or misrepresentation. THE FOREGOING WARRANTIES ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES (WHETHER WRITTEN, ORAL, OR IMPLIED) INCLUDING WARRANTY OF MERCHANTABILITY IN OTHER RESPECTS THAN EXPRESSLY SET FORTH ABOVE AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION.
MIS Associates, Inc. shall not be liable for prospective profits or special, indirect, or consequential damages, nor shall any recovery of any kind against MIS Associates, Inc. be greater in amount than the purchase price of the specific material sold and causing the alleged loss, damage, or injury. Buyer assumes all risk and liability for loss, damage, or injury to persons or property of buyer or others arising out of use or possession of any material sold hereunder. In the event that the limited remedies provided by MIS Associates, Inc. fail of their essential purpose, the parties agree that, notwithstanding that failure, the exclusion of consequential damages shall remain in full force and effect as though the remedies had not failed of their essential purpose.
Please purchase a sample of our papers before ordering in large quantities. We can not guarantee image quality on all papers. Submit a Support Request if you are having problems or have something that is not performing up to your expectations. We will do everything we can to make it right.
Items purchased from the MIS Clearance Center are sold "as is" without warranty, no refunds, credits, or returns allowed.
MIS Associates Inc
We accept Visa, MasterCard, American Express, Discover and PayPal from anywhere around the world. All money orders must be in US funds and drawn against a US Bank. Orders paid by credit card, will only be shipped to the Billing address of the card holder.
For school systems, Universities, large corporations and Government agencies we will accept purchase orders. We must have an official, approved & signed, copy of the PO faxed or mailed to us before we can ship. Terms on shipments against a purchase order are Net 30, FOB Pontiac, MI.
If granted Net 30 terms, we will not ship a second order until the first order is paid in full. If payment is not received within the allotted 30 days, then the Net 30 terms will be suspended on subsequent orders.
All fees and monies deducted by the sending and receiving banks during a wire transfer are the responsibility of the customer. Shipment of goods will not be made until the full amount required is received in the MIS bank account.
Foreign orders exceeding $500 must be paid by wire transfer only. See article on Foreign Orders for additional Terms and Conditions.
We reserve the right to discontinue any offer at any time and change our prices without notice.
Packages shipped via Post Office Priority Mail International, can get stuck in Customs, or lost in transit. If this happens, MIS will initiate an inquiry with the Post Office. These inquiries, can not be initiated for 30 days after the date of shipment. If the package is lost and not recoverable, MIS will reship a duplicate package only if the customer agrees to pay in full, including shipping, for the second package. This is because there is no way to track a Priority Mail International package using the Post Office. We strongly advise all customers to use Global Express Mail or another carrier (with customer account number) to ship foreign packages.
We do not invoice you for duty or taxes, they are your responsibility. If you request it, we will mark the package with the lowest price allowed and mail the invoice to you. Sometimes this helps reduce the duty and taxes.
Packages going to South America, Central America, Asia, Russia, India and the Mid East are sometimes insured or registered. This is to make sure that they arrive with out being diverted or confiscated. It may take a few days longer, but it is safer.
Shipping cost depends on the weight and size of the package. The cost for Priority Mail International and Global Express Mail will be calculated by the website. For other shipping costs, email us for a quote. Find the item you need, click on it. The weight will appear on the right side of the screen. Then calculate the weight of the package, add about 0.5 pound for the box. Next go to our SHIPPING COST page and use the USPS "US Postal Services rate calculator", UPS website, FedEx website, or the website of your choice for foreign shipments.
For orders over $500 US, we require that the funds be wire transferred to our bank. Please email or call for the bank routing and account numbers.
All foreign orders paid by credit card must have the same billing and shipping address. We will not ship to one country and bill to another. There is too much credit card fraud out there. If this is a problem for you, we will accept payment by wire transfer to our bank. Email us for the bank routing numbers.
Usually on the day we ship your order, or the following day, we will send you an email telling you that your order has shipped. If you didn't include your correct email address in the order you will not get an email confirmation of shipment. Sometimes when we are experiencing a large volume of orders, the acknowledgement can get delayed for an extra day.
If you don't get the email saying your order has shipped within 2 business days, there is something wrong. We either did not receive your order, there is a problem with your credit card or, the item you ordered is on back order. We will be contacting you to tell you that there is a problem, if we have your order and can't ship it.
On Foreign orders we do not add Duty, VAT or GST to the invoice. This is your responsibility. Each country is different.
On Foreign orders, when using a carrier other than the Post Office there will normally be brokerage fees in addition to the tax and duty. This is your responsibility.
We use your IP address to help diagnose problems with our server, and to administer our Website. This site contains links to other sites. MIS Associates Inc is not responsible for the privacy practices or the content of these other websites.
Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their shipping address and email address) and financial information (like their billing address and email address). Contact information from the order form is used to send orders to our customers, and to send a periodic newsletter, if the customer has requested it.
All credit card numbers and expiration dates are deleted from our systems when the "Process Order" button is clicked. This is the best assurance we can offer that no one can get your credit card number from our stored data.
Financial information that is collected is used to bill the customer for products and services. This information will only be provided to our credit card processing company for credit card orders, and will not be provided to other third parties.
We use other third parties, such as a credit card processing company (example: PayPal or Authorize.net require billing address, email address and financial information to process a transaction) or warranty programs (example: Norton Shopping Guarantee requires your email address for protection enrollment). When you place an order, we will share your personal information only as necessary for the third party to provide that service.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our order form and all the information is gathered on a secure server using 256 bit encryption. All paper copies of orders and invoices containing credit card information are kept in a locked file cabinet to which only top management personnel have access. Incoming orders are encrypted and no out going email or hard copy contains credit card information.
The personal information provided on each order updates the previous information. The user has the option of of changing and modifying account information previously provided via the My Account link at the bottom of every page.
There is a great deal of concern about sending credit card info across the Internet. Our order form is "Secure". Before the information leaves your computer it is encrypted using a 128 bit algorithm with Secure Socket Layer technology. It works with all browsers, including MSIE, FireFox, Netscape, Safari, Opera and others. This makes it impossible for anyone to intercept your credit card info. It is more secure than giving your card info over the telephone. Note, the foreign versions of Microsoft Internet Explorer and Netscape only use 40 bit encryption. This is also quite safe. America On Line, uses the MSIE features.
Watch for the "Security Key" or "Locked Padlock" at the bottom of your screen. When it is solid or locked this tells you that your transactions are being encrypted for security. You may also get a browser message saying you are entering and leaving a secure area. These can be turned off if desired on your Browser preferences.
All email leaving or entering our server is checked for Virus's. Granted, not all virus detection schemes are totally foolproof, but we do our very best to make sure that we do not receive or transmit virus laden messages or attachments. To be safe, scan all email for virus before opening. Keep your virus definitions up to date, and if you use Windows as your operating system, run Windows Update frequently. If you use AOL, MSN, Yahoo, or Google email, you must make sure your virus scanning software is checking all incoming email. These services, in particular, may let a virus slip through your defenses you think you have in place.