It is agreed that in the event of breach of any warranty, the liability of MIS Associates, Inc. shall be limited to replacing the non-conforming goods upon return to MIS Associates, Inc. of the unused portion of the non-conforming goods. Unopened, undamaged returns will be accepted within 60 days of invoice. Put your RMA number on the outside of the box. If it is within 60 days of the invoice date, and the products are returned undamaged and un opened, we will issue a credit back to your credit card for the purchase, less shipping and our restocking fees.  No returns will be accepted without an RMA number. To obtain an RMA number, please submit a Support Request.   

MIS Associates, Inc. shall not be liable for any other damages, either direct or consequential, under any theory of law including, without limitation, contract, negligence, tort, strict liability, or misrepresentation. THE FOREGOING WARRANTIES ARE EXCLUSIVE, AND ARE IN LIEU OF ALL OTHER WARRANTIES (WHETHER WRITTEN, ORAL, OR IMPLIED) INCLUDING WARRANTY OF MERCHANTABILITY IN OTHER RESPECTS THAN EXPRESSLY SET FORTH ABOVE AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR APPLICATION. This Agreement will be governed by laws of the State of Michigan. Any disputes arising from this agreement shall be brought in the 52nd District Court of the State of Michigan.

MIS Associates, Inc. shall not be liable for prospective profits or special, indirect, or consequential damages, nor shall any recovery of any kind against MIS Associates, Inc. be greater in amount than the purchase price of the specific material sold and causing the alleged loss, damage, or injury. Buyer assumes all risk and liability for loss, damage, or injury to persons or property of buyer or others arising out of use or possession of any material sold hereunder. In the event that the limited remedies provided by MIS Associates, Inc. fail of their essential purpose, the parties agree that, notwithstanding that failure, the exclusion of consequential damages shall remain in full force and effect as though the remedies had not failed of their essential purpose. This Agreement will be governed by laws of the State of Michigan. Any disputes arising from this agreement shall be brought in the 52nd District Court of the State of Michigan.

Please purchase a sample of our papers before ordering in large quantities. We can not guarantee image quality on all papers. Submit a Support Request if you are having problems or have something that is not performing up to your expectations. We will do everything we can to make it right.

Return Policy
If you are having problems with an MIS product, we will try to assist you to resolve the problems.  Please use our Helpdesk to initiate a Support Request.

For all customers, except Dealers and Distributors, we will accept unopened, undamaged returns within 60 days of invoice. Put your RMA number on the outside of the box. If it is within 60 days of the invoice date, and the products are returned undamaged and un opened, we will issue a credit back to your credit card for the purchase, less shipping and our restocking fees. No refunds will be granted after 60 days from date of invoice.

No returns will be accepted without an RMA number. To obtain an RMA number, please submit a Support Request.

The extent of our Warranty on all MIS products is based on our statement of "Warranty, Disclaimer of Warranties and Limitations of Remedy". Any ink, cartridge or CFS unit that has been opened, installed or partially used, can not be returned for credit unless previously agreed upon. Refunds on unused and unopened ink and cartridges will be pro rated based on per cent of life (24 months) left when received. The calculation of percent of life left will be based on the invoice date and the date returned goods arrived at MIS.

All returns are to be shipped to:

MIS Associates Inc
1725 W. Clarkston Rd
Lake Orion, MI 48362

Please put a note or copy of email correspondence in the box, so we know why you are returning the item and if you want credit on your account, an exchange or a refund. All returns require a Return Form for the order being returned. Return Forms are available in your customer account history.

For Dealers and Distributors, the Return Policy above do not apply. Each Dealer and Distributor is determined by specific agreement made between the Dealer/Distributor and MIS Associates Inc.

Standard Payment Terms
Standard terms are pre-payment by credit card, money order, or wire transfer.

We accept Visa, MasterCard, American Express, and Discover from anywhere around the world. All money orders must be in US funds and drawn against a US Bank. Orders paid by credit card, will only be shipped to the Billing address of the card holder.

For school systems, Universities, large corporations and Government agencies we will accept purchase orders. We must have an official, approved & signed, copy of the PO faxed or mailed to us before we can ship. Terms on shipments against a purchase order are Net 30, FOB Lake Orion, MI.

If granted Net 30 terms, we will not ship a second order until the first order is paid in full.   If payment is not received within the allotted 30 days, then the Net 30 terms will be suspended on subsequent orders.

We can ship COD from Lake Orion to locations in the USA using USPS services only. We do not ship COD outside of the USA. We also do not ship from our warehouse locations if a drop ship is required. There is an additional charge of $7.00 for a COD shipment.  All COD orders must be paid in Cash or by a Postal Money order.

All fees and monies deducted by the sending and receiving banks during a wire transfer are the responsibility of the customer.  Shipment of goods will not be made until the full amount required is received in the MIS bank account.

Foreign orders exceeding $300 must be paid by wire transfer only.  See article on Foreign Orders for additional Terms and Conditions.

We reserve the right to discontinue any offer at any time and change our prices without notice.

Foreign Orders
We ship our products all over the world. However, there are some countries we do not ship to. These include Afghanistan, Pakistan, Mexico, Columbia, Nigeria, Iraq, and remote areas that the Post Office will not deliver to. The normal carrier is the US Postal Service. FedEx, UPS, DHL, AirBorne and other carriers are available on request, provided the customers account is used.

Packages shipped via Post Office Air Parcel Post, can get stuck in Customs, or lost in transit. If this happens, MIS will initiate an inquiry with the Post Office. These inquiries, can not be initiated for 30 days after the date of shipment. If the package is lost and not recoverable, MIS will reship a duplicate package only if the customer agrees to pay in full, including shipping, for the second package. This is because there is no way to track an Air Parcel Post package using the Post Office. We strongly advise all customers to use Global Express Mail or another carrier (with customer account number) to ship foreign packages.

We do not invoice you for duty or taxes, they are your responsibility. If you request it, we will mark the package with the lowest price allowed and mail the invoice to you. Sometimes this helps reduce the duty and taxes.

Packages going to South America, Central America, Asia, Russia, India and the Mid East are sometimes insured or registered. This is to make sure that they arrive with out being diverted or confiscated. It may take a few days longer, but it is safer.

Shipping cost depends on the weight and size of the package. The cost for Air Parcel Post and Global Express Mail will be calculated by the website. For other shipping costs, email us for a quote. Or use our SHOP BY PART NO or SHOP BY PRODUCT & MFG page on our site, under the SMART SHOP menu. Find the item you need, click on it. The weight will appear on the right side of the screen. Then calculate the weight of the package, add about 0.5 pound for the box. Next go to our SHIPPING COST page and use the USPS "US Postal Services rate calculator", UPS website, FedEx website, or the website of your choice for foreign shipments.

For orders over $500 US, we require that the funds be wire transferred to our bank. Please email or call for the bank routing and account numbers.

All foreign orders paid by credit card must have the same billing and shipping address. We will not ship to one country and bill to another. There is too much credit card fraud out there. If this is a problem for you, we will accept payment by wire transfer to our bank. Email us for the bank routing numbers.

Order Acknowledgement
When you press the "Process Order" button on the Shopping cart order form, you get back an immediate email confirmation that we have received the order. Print a copy of this for your records. If you don't get this email message, then something is wrong, try again. Please don't send us multiple orders for the same item. If you do get the confirmation page, please don't call or email us to see if we received the order, we have it. Be careful to use the correct email address on the order form, it is vital.

Usually on the day we ship your order, or the following day, we will send you an email telling you that your order has shipped. If you didn't include your correct email address in the order you will not get an email confirmation of shipment. Sometimes when we are experiencing a large volume of orders, the acknowledgement can get delayed for an extra day.

If you don't get the email saying your order has shipped within 2 business days, there is something wrong. We either did not receive your order, there is a problem with your credit card or, the item you ordered is on back order. We will be contacting you to tell you that there is a problem, if we have your order and can't ship it. We do not charge or take payment of items we can not ship.

Taxes & Duties
The only tax we add to an invoice is Michigan Sales Tax. If you are not a resident of Michigan, there is no sales tax added to your order.

On Foreign orders we do not add Duty, VAT or GST to the invoice. This is your responsibility. Each country is different.

On Foreign orders, when using a carrier other than the Post Office there will normally be brokerage fees in addition to the tax and duty. This is your responsibility.

Privacy Statement
MIS Associates Inc has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: www.inksupply.com.

We use your IP address to help diagnose problems with our server, and to administer our Website. This site contains links to other sites. MIS Associates Inc is not responsible for the privacy practices or the content of these other websites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their shipping address and email address) and financial information (like their billing address and email address). Contact information from the order form is used to send orders to our customers, and to send a periodic newsletter, if the customer has requested it.

All credit card numbers and expiration dates are deleted from our systems when the "Process Order" button is clicked. This is the best assurance we can offer that no one can get your credit card number from our stored data.

Financial information that is collected is used to bill the customer for products and services. This information is not shared with any third parties. It is used strictly for internal business purposes only.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our order form and all the information is gathered on a secure server using 128 bit encryption and SSL technology. All paper copies of orders and invoices containing credit card information are kept in a locked file cabinet to which only top management personnel have access. Incoming orders are encrypted and no out going email or hard copy contains credit card information.

The personal information provided on each order updates the previous information. The user has the option of of changing and modifying account information previously provided via the My Account link at the bottom of every page.

Internet Security
Our checkout form is secure. This page has the closed padlock indicating that everything coming and going is encrypted. No one can eves drop on what you are doing and they can not intercept your credit card number. We are encrypted with 128 bit technology the same as used by ATM machines and banks.

There is a great deal of concern about sending credit card info across the Internet. Our order form is "Secure". Before the information leaves your computer it is encrypted using a 128 bit algorithm with Secure Socket Layer technology. It works with all browsers, including MSIE, FireFox, Netscape, Safari, Opera and others. This makes it impossible for anyone to intercept your credit card info. It is more secure than giving your card info over the telephone. Note, the foreign versions of Microsoft Internet Explorer and Netscape only use 40 bit encryption. This is also quite safe. America On Line, uses the MSIE features.

Watch for the "Security Key" or "Locked Padlock" at the bottom of your screen. When it is solid or locked this tells you that your transactions are being encrypted for security. You may also get a browser message saying you are entering and leaving a secure area. These can be turned off if desired on your Browser preferences.

Our shopping cart uses Cookies for your protection. We set a Cookie on your hard drive when you are using our shopping cart to prevent others from using the same shopping cart. Many e-commerce systems on the Net leave this as an opening for hackers, we do not. You must have Cookies enabled on your browser (see preferences or options on browser software) or our shopping cart will not work properly. All that is in the Cookie we set is a random number representing your shopping cart. It is not an invasion of your privacy, it is strictly for your protection. We do not use it for anything else.

All email leaving or entering our server is checked for Virus's. Granted, not all virus detection schemes are totally foolproof, but we do our very best to make sure that we do not receive or transmit virus laden messages or attachments. To be safe, scan all email for virus before opening. Keep your virus definitions up to date, and if you use Windows as your operating system, run Windows Update frequently. If you use AOL, MSN, Yahoo, or Google email, you must make sure your virus scanning software is checking all incoming email. These services, in particular, may let a virus slip through your defenses you think you have in place.

Price Changes
MIS Associates Inc reserves the right to change prices on its products and services at any time, with out notification to the customers. Prices may change when put on sale or when underlying costs, which are not within our control, change or for any other reason deemed necessary by management. If a price is increased or decreased, there is no price guarantee in place. The price charged will be the price advertised or shown on our website at the time of purchase. No refunds, rebates, or grand fathering of lower prices will be offered.

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