Customer Survey

MIS Customer Survey

WE NEED YOUR HELP
In order to make improvements for our customers MIS Associates, Inc. is asking that all customers take the following survey. The survey is anonymous and is not mandatory. We of course hope to gain some valuable information regarding our products and services to help better serve you.
The survey should take about 2 minutes to complete. If you care to fill in the comment section below and require feedback from us please include your email address. We will not ask you to do this more than once.
We thank you for your time in participating.

Begin here, please select the most appropriate answer:

Have you previously purchased
from Inksupply.com in the past?: Yes No

If Yes, how often do you purchase
from Inksupply.com?: Once per Year Multiple Times Yearly Monthly Weekly

How did you hear about Inksupply.com?: Search Engine Word of Mouth Email/Newsletter Business Associate

My purchase is intended
mostly for?: Home Use Professional Printing Resale Office Business use
(non Professional Printing)

Regarding Your Online Experience:

Strongly
Agree Agree Not Sure Disagree Strongly
Disagree Not
Applicable

The website informed me about the
various product options available to me:

It was easy to find the specific
product(s) I was looking for:

It was easy to find information about the
products on the website:

The product information was clear and easy
to understand:

The check out process was easy:

The check out process was fast:

All of the products I was looking for were
available to me:

Product Information:

Strongly
Agree Agree Not Sure Disagree Strongly
Disagree Not
Applicable

The products I purchased are a good value for my money:

My order arrived on time (regarding previous orders):

My order was correct (nothing was damaged):

The products I ordered worked correctly - no defects:

I was able to adequately track my shipment:

Customer Service/Tech Support:

Strongly
Agree Agree Not Sure Disagree Strongly
Disagree Not
Applicable

Phone: I did not wait on hold long before
my call was picked up:

Phone: The customer service/tech support
representative was friendly:

Phone: The customer service rep was very
knowledgeable with respect to my problem or question:

Email or Phone: The representative was able to
answer my questions the first time:

Email or Phone: The length of time it took to answer my
question(s) or fix my problem was sufficient:

Website knowledge base: I was able to find my answer
via the inksupply.com knowledge base:

If you would like to enter any specific comments, please include them
below. If you require a reply
include your email address:

Optional: If you require a reply, please
provide your email address:

Thank you,
MIS Associates, Inc.


WE NEED YOUR HELP In order to make improvements for our customers MIS Associates, Inc. is asking that all customers take the following survey. The survey is anonymous and is not mandatory. We of course hope to gain some valuable information regarding our products and services to help better serve you. The survey should take about 2 minutes to complete. If you care to fill in the comment section below and require feedback from us please include your email address. We will not ask you to do this more than once. We thank you for your time in participating.


Begin here, please select the most appropriate answer:

Have you previously purchased from Inksupply.com in the past?:	Yes	No

If Yes, how often do you purchase from Inksupply.com?:	Once per Year	Multiple Times Yearly	Monthly	Weekly

How did you hear about Inksupply.com?:	Search Engine	Word of Mouth	Email/Newsletter	Business Associate

My purchase is intended mostly for?:	Home Use	Professional Printing	Resale	Office Business use (non Professional Printing)

Regarding Your Online Experience:
	Strongly Agree	Agree	Not Sure	Disagree	Strongly Disagree	Not Applicable
The website informed me about the various product options available to me:

It was easy to find the specific product(s) I was looking for:

It was easy to find information about the products on the website:

The product information was clear and easy to understand:

The check out process was easy:

The check out process was fast:

All of the products I was looking for were available to me:

Product Information:
	Strongly Agree	Agree	Not Sure	Disagree	Strongly Disagree	Not Applicable
The products I purchased are a good value for my money:

My order arrived on time (regarding previous orders):

My order was correct (nothing was damaged):

The products I ordered worked correctly - no defects:

I was able to adequately track my shipment:

Customer Service/Tech Support:
	Strongly Agree	Agree	Not Sure	Disagree	Strongly Disagree	Not Applicable
Phone: I did not wait on hold long before my call was picked up:

Phone: The customer service/tech support representative was friendly:

Phone: The customer service rep was very knowledgeable with respect to my problem or question:

Email or Phone: The representative was able to answer my questions the first time:

Email or Phone: The length of time it took to answer my question(s) or fix my problem was sufficient:

Website knowledge base: I was able to find my answer via the inksupply.com knowledge base:



If you would like to enter any specific comments, please include them below. If you require a reply include your email address:

Optional: If you require a reply, please provide your email address:


Thank you, MIS Associates, Inc.